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Dear Mr. Clark, We are sorry for the late delivery. As much as we wanted to deliver your equipment on time, unavoidable circumstances prevented our crew from doing so. We admit that apologies will not ___________________________________. That being said, the company is asking for your understanding and continued support. We wish to prove to you in future business transactions that we are a reliable company.
Hoping for your consideration, Rob Gable, operations manager
(a) compensate for our mistake
(b) replace the damaged equipment
(c) improve the quality of our services
(d) restore your company’s lost revenue
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