1. Responsibility of staff image.
Manager must become right example.
Manager should be shown uniform cleanliness, make-up, walk, smile etc.
This has responsibility in image of employee and controls and must do feedback because show ZARA image and is image of employee.
2. Planning of briefing.
Briefing must be plan about education. Must be able to give employee teaching every week or every month to employee.
Inform method and does so that catch whole balance grasping necessary part whether why do replenishment whether how can do up-selling.
Briefing is not daily to do.
3. To do the weekly roasters and application of the daily roasters
When piece together roaster, must know work to do by day of the week and applies grasping arrangement number of persons.
Considers schedule of day with order and considers a person who have training and makes schedule.
Must receive confirm to DT in case there does not exist a day that manager orders.
Daily roaster does to refer to NO.5, and avoid the peak time and has break time.
If go, do minimum number of persons.
4. Control the sick leave, lateness and break time
Main business of manager is control.
Inform employee necessary document, and arrange principal parts employee after is rapidly business item.
Take a memo to timecard and input to TGT.
5. Checking the shop floor replenishment.
Main of manager is sale.
Manager must do to recognize that is making sure carefully and care.
Should react sensitively for sales.
6. Floor controlling, zoning, fitting room control
Zoning: greeting, customer service, replenish, cleaning check
Check whether work cooperating each other and divides and does well each work.
Fitting: Control by circumstance that can emphasize to security, CS, up selling and checks whether do well floor back, alarm control, number tag confirmation and keep standard.
7. Making the decision of exchanges, refunds
Reason that bringing tag is to check state such as origin. When tag hangs, exchange, Refund is available though bring receipt in 31 day.
Whether mistake of user or our mistake, when confirmation does not become, check receipt date and speaks earnestly to customer and must make understood customer with responsibility. Exchange, Refund does not become about that use.
8. Responsible for customer service of store and solve customer complain
CS is most important method of sale and image of ZARA.
Must treat politely for this and try to understand in situation of customer.
Avoid disobeying our policy. Have sense of responsibility and solve problem.
Also, check whether eye-contact is good at whether how often employee is doing greet and do it to become example that I am right.
9. GS maintenance of store.
General service refers to works which occur in floor.
Responsibility must be able to exist and see whole thing about all such as furniture stationary, table scratch, bar broken.
Keep condition for furniture.
10. The control of loss
1. Speak that happen through product administration mistake like badness goods wash.
Goods damage that appear by inappropriate use of hanger such as silk accessories. Wash rain payment by pace cover nonuse. Dress loss by number tag counting. Loss occurs by robbery
2. Occasion that educated functionary resigns.
3. Time, if do wrongly array, loss occurs.
11. Stock take.
Refer to stocktaking that do once for 6 months and set number of computing inventory and inventory.
Because attain during business, do not 24.
Manager and employee do counting together.
12. Rebaha organization
Is the most important from beginning day to 3 day and mail comes 2 weeks ago.
Check whether there is some price zone, some style.
Special skill NS item price change (First, enforcement)
Equipment: furniture price stand check
Employee schedule control
Manpower check that do mobilization possibility.